They then paid for an independent report by the Furniture Ombudsman. We work with you and the furniture retailer to investigate your case and resolve the problem and your complaint. Consumer services. ... For disputes with a furniture supplier we suggest you contact the Furniture Ombudsman. Login to your FST account. Sofia is a dedicated, fully independent and impartial inspection and assessment furniture complaints resolution service for consumers in dispute within the furniture retail, insurance and warranty sectors. We're totally independent, so you can be sure of a fair result.
It is an independent organisation which offers anyone help if they have a service issue and … The furniture inspection and repair experts at FIRA International and the Furniture Ombudsman have announced plans for another free joint learning session, which will include the process of furniture inspection and repair when customers report a possible product defect, with the Furniture Ombudsman covering the latest consumer legal updates.. Furniture inspection and repair. The retailer and manufacture didn't agree and arranged for an inspection by a furniture inspection company who stated there wsa no fault in the mattress whose opinion was confirmed by the Ombudsmans so called independent report, which I had requested, as a result of these two reports I arranged for an Independent report from a qualified furniture consultant of many years experience … Find out more. Expert inspection reports for furniture, retail products & home improvements.

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The Furniture Ombudsman received 5,900 complaints in 2016 from consumers in dispute with one of its 250 or so member companies, which include most big-name retailers. ... Is the Furniture Ombudsman impartial? The Furniture Ombudsman offers mediation and legal advice on any matters raised within the industry, and ensures that all concerns are concluded in the correct manner.

If you don't feel satisfied after going through a retailer's complaint process, we're here to help.